{"id":373931,"date":"2025-03-18T11:30:25","date_gmt":"2025-03-18T11:30:25","guid":{"rendered":"https:\/\/hs-gp.com\/job\/help-desk\/"},"modified":"2025-04-07T11:49:11","modified_gmt":"2025-04-07T11:49:11","slug":"help-desk","status":"publish","type":"job","link":"https:\/\/hs-gp.com\/ar\/job\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"<h2><strong>Primary Responsibilities<\/strong><\/h2>\n<ul>\n<li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.<\/li>\n<li>Respond to queries either in person or over the phone.<\/li>\n<li>Train computer users.<\/li>\n<li>Maintain daily performance of computer systems.<\/li>\n<li>Respond to email messages for customers seeking help.<\/li>\n<li>Ask questions to determine nature of problem.<\/li>\n<li>Walk customer through problem-solving process.<\/li>\n<li>Install, modify, and repair computer hardware and software.<\/li>\n<li>Run diagnostic programs to resolve problems.<\/li>\n<li>Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.<\/li>\n<li>Install computer peripherals for users.<\/li>\n<li>Follow up with customers to ensure issue has been resolved.<\/li>\n<li>Gain feedback from customers about computer usage.<\/li>\n<li>Run reports to determine malfunctions that continue to occur.<\/li>\n<\/ul>\n<h2><strong>Job Requirements<\/strong><\/h2>\n<ul>\n<li>Bachelor\u2019s degree in computer science, computer engineering.<\/li>\n<li>Minimum 3 &#8211; 5 years of industry experience in a similar field.<\/li>\n<li>Very good communication, problem-solving, analytical, and decision making skills.<\/li>\n<li>Must be a team player and able to work for extended hours.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"parent":0,"template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-373931","job","type-job","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hs-gp.com\/ar\/wp-json\/wp\/v2\/job\/373931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hs-gp.com\/ar\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/hs-gp.com\/ar\/wp-json\/wp\/v2\/types\/job"}],"version-history":[{"count":1,"href":"https:\/\/hs-gp.com\/ar\/wp-json\/wp\/v2\/job\/373931\/revisions"}],"predecessor-version":[{"id":373932,"href":"https:\/\/hs-gp.com\/ar\/wp-json\/wp\/v2\/job\/373931\/revisions\/373932"}],"wp:attachment":[{"href":"https:\/\/hs-gp.com\/ar\/wp-json\/wp\/v2\/media?parent=373931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}